Frequently asked questions

(Feline Microchip implant)

​Microchipping is a simple, safe and quick procedure which helps to reunite dogs with their owners.

A microchip implant is a tiny integrated circuit placed painlessly under the skin of an animal. The chip, about the size of a large grain of rice, uses passive RFID (Radio Frequency Identification) technology and can be easily read by vets and animal sanctuaries to read data about a pets owner.

Will it cause discomfort to my pet?

The microchipping process is quick and painless and your pet will feel no distress.

Having a microchip implanted doesn't even require anesthetic and is just like having a routine vaccination.

Where can i find my chip number?

You can easily check your pets microchip number using a microchip scanner, scan it over the pet and if it is microchipped you will get a number come up on the microchip scanner. Alternatively, take the animal to a Vet to be scanned.

Our chip numbers are 15 digits long and will be displayed on your registration card.

You can directly enter the chipID number into the websites, or optionally scan the QR code on your smart device (requires QR reader).

I've found a pet, what should i do?

Firstly check if the pet has a collar and/or a nametag.

Try to contact the owner, failing this we recommend you take the lost pet to a local vet or animal shelter (if you cannot do this please contact an animal warden) one of those professionals will be able to scan the pet to see if it has a microchip and reunite the lost pet with the rightful owners.

If not, please take the lost pet straight to a local vet or contact your local animal warden. This will be the quickest and easiest way to find the owner. They will be able to scan the pet for a microchip number and contact the owners of the pet.

The Environment Protection Act 1990 states any finder of a stray dog is to return the dog to its rightful owner, or contact a local authority (dog warden service) to report it and have the dog picked up.

Can i change details on my pets registration?

You can amend details of your pet directly from your account, i.e. address and phone number.

The cost of this differs, depending on the original package you took out. If you opted for the premium package or Chargeback at £19.95, then this is free of charge If you opted for the basic package there will be an additional fee of £6 per detail change.

I have a pet who has been previously registered, how do i re register?

In this case you will be asked security questions to answer and failing to answer these correctly will result in you being presented with our contact number.

In this event we would do our best to contact the owner that is currently assigned to this chip. If we cannot trace the previous owner and we have had no contact from them to state their pet is missing within 28 days, we would then be able to register you as the pet’s legal owner. We will add your contact details to the chip for you to be contacted, however we cannot assign you as the legal owner before the 28 day period or before we have confirmed this.

How can i get my pet chipped?

We have a list of trained microchippers based all over the UK, who would be happy to microchip your pet. Alternatively any vet will be able to help.

I have a pet with a microchip implanted in another country. What do i do?

Check on our home screen to see if the microchip has been registered to a uk database. If the microchip number has not been registered on any uk database you can download the form registering an imported dog (click here)